Return and Refund Policy

Returns

Due to the nature of perishable products (e.g., fresh or frozen meats), we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within two days of delivery for a resolution.

Refunds & Replacements

If your order arrives damaged, incorrect, or does not meet quality standards, we will offer one of the following resolutions:

• A replacement product at no additional cost.
• A full or partial refund to the original payment method.

To process a refund or replacement, please provide a photo of the damaged product and contact us at info@blackwater-pastures.com within two days of receiving your order.

Cancellations

Orders may be canceled within two hours of purchase, provided they have not been processed for shipping. Once an order has shipped, it cannot be canceled.

Contact Us

If you have any questions about our return and refund policy, please reach out to us at info@blackwater-pastures.com or call (706) 540-5066.