FAQ

How does local pickup work?

At check out, select “local pickup”, then choose your pickup location and what date you’d like to get your order. Please note, the only days available on the calendar are the days we are in a particular location. For example, we are in Port St. Joe 1st and 3rd Saturdays of the month, so those are the only Saturdays listed on the calendar as available pickup dates.  If a particular date is unavailable it is possible the order deadline for that particular date has already passed. 

Weekly order deadlines for each location: 

Tallahassee, FL -  Wednesdays at 12pm 

Monticello, FL Market - Wednesdays at 12pm 

Panacea, FL - Thursdays at 11pm

Port St. Joe, FL Market - Thursdays at 11pm 

Savannah, GA Market - Thursdays at 11pm

On Farm Pickup - Saturdays at 4pm  

Don’t see pickup location near you? Reach out to us directly. 

We are committed to making your shopping experience as convenient as possible. If you have any questions or need further assistance, please feel free to contact us at info@blackwater-pastures.com

What is the cutoff to receive orders this week?

Express Shipping - Orders are shipped out on Tuesdays each week. The deadline to place an order for same week shipping is Monday at 3pm.

At checkout, select your preferred Tuesday ship date. Your order will arrive 1 or 2 days later.   

Local Pick-Up is available! At check out, select “local pickup”, then choose your pickup location and what date you’d like to get your order. Please note, the only days available on the calendar are the days we are in a particular location. For example, we are in Port St. Joe 1st and 3rd Saturdays of the month, so those are the only Saturdays listed on the calendar as available pickup dates.  If a particular date is unavailable it is possible the order deadline for that particular date has already passed.

Weekly order deadlines for each location: 

Tallahassee, FL -  Wednesdays at 12pm 

Monticello, FL Market - Wednesdays at 12pm 

Panacea, FL - Thursdays at 11pm

Port St. Joe, FL Market - Thursdays at 11pm 

Savannah, GA Market - Thursdays at 11pm

On Farm Pickup - Saturdays at 4pm  

Do you ship with dry ice?

We pack all of our boxes with recyclable insulated liners, as well as dry ice.  We calculate the dry ice needs for each individual address to ensure you receive your meat perfectly frozen.  It is very common for the dry ice in your package to have dissipated by the time it arrives to you. As long as the meat is still cold to the touch, the products have not been compromised and can thawed and cooked, or refrozen.

Do you deliver nationwide?

Not yet! We ship to Florida, Georgia, Alabama, North Carolina, South Carolina, Tennessee, Virginia, West Virginia, Arkansas, Louisiana, Kentucky, and Mississippi. 

While we focus our efforts in the Southeast US and believe deeply in the local food movement, we also understand that our specific raising practices and feed standards are extremely hard to come by and we want to make our products available to all, but we're not there just yet.

Check back soon as we expand shipping to additional states!

Can I delay my order?

If you would like to delay your shipping to the following week or a specific date please email us at info@blackwaterpastures.com. Otherwise, all orders will be processed and shipped as soon as possible in the order they were received. For further inquiries, contact us at info@blackwaterpastures.com.

Order & Shipping Details

If you would like to cancel your order or combine multiple orders, please contact Customer Service at info@blackwaterpastures.com as soon as possible. We will do our best to accommodate you to the best of our ability, however, if the order has already been processed and packaged, changes may not be possible. In the event that you receive an incorrect item, or an item is missing from your order, please reach out within two business days, and we will be sure you are taken care of!

Quality is our priority and our meat is flash frozen at the peak of freshness. All orders are individually packed in a box with insulated liners, ice packs and/or dry ice. We calculate the dry ice needs for each individual address and our goal is to always get the products to you frozen. However, we cannot guarantee that every cut will remain completely frozen. As long as the meat is cold to the touch, products have not been compromised. If any of your items are warm, please let us know so we can make this right.

We have chosen to trust UPS to deliver all orders. You will receive two confirmations: an order confirmation immediately upon purchase, and a confirmation email with tracking info when your order has been shipped. All packages will be left without a signature and can be delivered as late as 9pm.

P.O. box addresses are not accepted.

We are not responsible for incorrect addresses or mistakes entered in shipping details. Any shipping instructions should be entered into the ‘note to seller’ section at checkout (NOT in the address section). We will forward shipping instructions onto FedEx, however, we cannot guarantee drivers will follow instructions.